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Instagram and Facebook Troubleshooting
Instagram and Facebook Troubleshooting
Updated over 2 weeks ago

What are the benefits of connecting my social media profiles?

  • Connect your social media profiles to us to verify your Artist, unlock extra features and get richer insights.

  • Connecting a profile helps us confirm you are the page owner, and means we can start publishing your releases and awarding leaderboard points for your social media activity. Why do we need to verify profiles?

  • You'll also need a connected profile in order to run Fan Builder ads from your social media account.

Requirements for connecting your accounts

Connecting Facebook requires that:

  • You have a Facebook account

  • You have created a Facebook page with that account

  • Your Facebook page has a username

Connecting Instagram requires that:

  • You have a Facebook account

  • You have created a Facebook page with that account

  • Your Facebook page has a username

  • You have an Instagram account

  • You have switched to a Professional Instagram account

  • Your Instagram account is linked to your Facebook Page

  • Your Facebook Page has the correct permissions for your Instagram Account. If you linked your account before switching to Professional you'll need to update your connection

Can't connect your account?

You can still verify your account for distribution and leaderboard inclusion by sending a message to our Instagram page.

But you will need to fully connect your account to run Fan Builder ads on your page.

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